Privacy Policy
This Privacy Policy explains how Abbey Tree and Fencing Services (“we”, “us”, “our”) collects, uses and protects the personal information you provide when you contact us or use our website. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
Who we are
Abbey Tree and Fencing Services provides tree surgery, fencing, groundworks and grounds maintenance in Newtownabbey and the surrounding area. For any privacy questions, you can reach us using the contact details at the end of this policy.
Information we collect
We only collect information we need in order to respond to you and provide our services. This may include your name; your phone number and email address; your address or the address of the property where work is required; details of the enquiry or work you are asking about; and any other information you choose to give us in your message.
We collect this information when you complete a contact or enquiry form on our website, email us, call us, or message us via WhatsApp or social media.
How we use your information
- To respond to your enquiry and provide quotations;
- To arrange, carry out and manage the work you have requested;
- To contact you about your job, including scheduling and follow-up;
- To keep records of work carried out and payments;
- To meet our legal and insurance obligations.
Legal basis for processing
We process your information on the basis of our legitimate interest in responding to enquiries and running our business, our need to take steps to enter into and perform a contract with you, and, where required, your consent. Where processing is based on consent, you can withdraw it at any time.
Sharing your information
We do not sell your personal information. We will only share it where necessary — for example with trusted service providers who help us operate (such as our website, email or payment providers), or where we are required to do so by law. Any third parties we use are required to keep your information secure and to use it only for the purposes we specify.
Cookies and website analytics
Our website may use cookies and similar technologies to help it function and to understand how visitors use the site. Some features, such as embedded maps and review widgets, are provided by third parties (for example Google) which may set their own cookies. You can control cookies through your browser settings.
How long we keep your information
We keep your information only for as long as necessary to deal with your enquiry, provide our services, and meet our legal, accounting and insurance obligations, after which it is securely deleted.
Your rights
Under UK data protection law you have the right to request access to the personal information we hold about you; to ask us to correct inaccurate or incomplete information; to ask us to delete your information in certain circumstances; to object to or restrict our use of your information; and to withdraw consent where we rely on it. To exercise any of these rights, please contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please get in touch:
Abbey Tree and Fencing Services
Phone: +447526315802
Email: info@abbeytreeandfencingservices.co.uk
Address: 1 Carntall Court, Newtownabbey, BT36 5UE